Shipping & Returns
Sales Taxes
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
Notepad Manufacturers Pty Ltd and any related entities will be known as ‘the supplier’.
Requests for returns will be treated on a case by case basis and can only be requested by the customer that the goods were originally invoiced to.
Return requests can be made by email to info@thenotegroup.com.au or made via the ‘Contact Us’ page on the suppliers website.
Terms and Conditions applicable to any return will be as per details supplied here and as notified to customers at any time, for example with new Price Lists issued by the supplier.
A request for return must be made within 7 days of receipt of goods by the customer.
If a return is requested the goods must be in their original packing & condition and must be available to be sold to another customer without any processing by the supplier.
If the return is not a result of an error by the supplier the arrangement and cost of return is the responsibility of the customer.
A restocking fee may be applied by the supplier at or around 10% of the invoiced value of the goods.
If a return is approved any replacement goods or a credit will be applied once the goods that the claim relates to are received back to the supplier’s warehouse.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
